Looking for exceptional IT Support?
We provide a highly professional service with a personal touch.
Ohso Technical is an award winning managed services provider that offers telephone, remote and onsite IT Support, plus complimentary IT solutions to businesses with staff based in the office, working remotely or hybrid working.
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IT Support Services & Proactive Monitoring.
Day-to-day IT support.
We provide INSTANT on-demand telephone, remote and onsite technical support for businesses that have returned to the office full-time or have encouraged hybrid working. Our support team has over 20 years’ experience in providing best in class IT support in London and Essex to businesses of all types and sizes, from start-up companies with 5 users to multifaceted organisations with 100+ staff.
Proactive monitoring and maintenance.
Our cutting-edge 24/7/365 remote monitoring tools allow us to proactively monitor and fix ALL elements of your IT, from the servers in the office to laptops on the move!
Your Cyber Security is our TOP priority.
Cyber Security services and solutions.
We provide advanced email protection, anti-virus and malware protection, risk assessment services, penetration testing and MANY more Cyber Security solutions. We also proactively install the latest security updates and patches in the background to ensure your systems remain safe, secure and always protected.
Certifications and training.
Our Cyber Security experts also provide fully managed Cyber Essentials certification services and Cyber Security staff awareness training, ensuring that your business remains compliant and vigilant against the latest cyber threats.
Cloud Services & Solutions.
Microsoft 365 Business.
We supply and maintain the Microsoft 365 suite of apps and services, including the implementation of Microsoft Teams, which allows your staff to work together seamlessly between the office, the home, or any other locations through video messaging and conferencing, IP telephony and instant messaging.
Other Cloud services.
We also supply and maintain a full range of other Cloud services, including Amazon Web Services, Azure, Adobe Creative Cloud and MANY more Cloud solutions that will ensure your team remains agile and can work together effectively and securely.
Award Winning IT Support.
In June 2023, Ohso Technical won the Best Business Awards category for Best Small to Medium Sized Business.
Why did we win this award?
- Our service proposition is built around each clients specific requirements
- Our standard operating hours have been extended to accommodate our customers
- Our service includes a FREE IT audit and annual IT strategy review
- Every client is assigned a Customer Success Manager (CSM)
Judges comments.
Well done to Ohso Technical for supporting small and medium-sized enterprises with expert IT outsourcing services enabling them focus on running their business. To keep its clients up and running, Ohso Technical is open for extended hours and it offers each client their own customer success manager. Thanks to its brilliant service, Ohso Technical has seen incredible client growth since its inception in 2018 and now supports over 150 businesses.
Discover more about the best IT Support in London and Essex…
We’re partnered and certified by many of the industry’s leading brands.
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GAS Production.Chris, David and their team have been nothing other than amazing. Always willing to go the extra mile to make sure everything is in place ready to go even with very little notice! I would highly recommend them.
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Aysha VajaFantastic service. The team are super friendly and efficient. We’ve built a fantasist relationship with the them in such short space of time. Couldn’t be any happier with our choice of IT support.
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Julie RobinsonI am greatly appreciative of the fact that if my IT issue needs further technical assistance a member of the OhSo Technical team will arrive at my office within the hour of my issue being reported. Amazing support and very friendly at all times.
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Paul Rubin.You couldn’t find a better IT company than Ohso, they are extremely knowledgeable, helpful, friendly and patient.
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Tom ShipperleeAmazing IT help from this company. They could fix what two previous IT experts told us was not possible to do. Great at always getting back to me, efficient, helpful and all round a great IT company. Will definitely call on them again if needed
Frequently Asked Questions.
Below is a small sample of questions that we get asked about our about our amazing managed IT Support services. If you have any further questions, then call 020 3963 5533 and speak to a friendly member of our team today!
All support calls are answered within 3-rings by a friendly and helpful member of our help desk team that work at our London and Chelmsford offices. All of our help desk engineers are experienced Microsoft and/or Apple certified professional support technicians.
We will provide your staff with on-demand first to third line technical support from Monday to Friday, 7:00am to 6:30pm.
We provide telephone and remote IT support for businesses with office-based staff or employees that work between the office and other remote locations, such as the home or the coffee shop!
Our help desk team uses the latest highly secure remote connectivity and monitoring software, which allows us to securely connect to any device at any location within seconds!
Every member of our help desk team is trained to provide INSTANT telephone and remote technical support.
In addition, 80%+ of all reported issues are resolved within a single phone call. Rest assured knowing that we will always endeavour to resolve your IT issues as quickly and efficiently as possible!
Not all technical support issues can be fixed immediately and sometimes we will need more time to resolve more challenging and complex IT issues.
In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible. In addition:
- You will be provided with a new ticket number
- You can check the status of your open issue through our online customer help desk portal
- A member of the 3rd line technical support team will update the ticket details and contact you to report our progress periodically
Our customer support inbox is checked throughout the day by our help desk team. When a new support request email is received, a support ticket is automatically created and assigned to our help desk team who will contact you within 10 minutes. You will also receive an email with your ticket reference number.
YES. Administrative changes are included with our fully managed IT support London service.
Examples of administrative changes include:
- Creating new user accounts
- Creating new email addresses
- Permission and privilege changes
- Firewall rules and configuration changes
- User account password resets
We provide a reactive onsite field technician support service in the rare instance where a technical support issue cannot be resolved remotely at your office address.
- For Business-critical issues – We will endeavor to have an engineer onsite within the hour
- For non-business critical issues – We will endeavor to have an engineer onsite within the same day
Every new Ohso Technical client is assigned a Customer Success Manger (or CSM). The role of your Customer Success Manager is as follows:
- Ensure you receive the highest standard of customer care
- Ensure that your ongoing IT investment is aligned to your business strategy and achieving your business goals.
- Be your main point of contact to discuss any immediate or long-term IT issues or requirements
- Provide a single point of escalation for any concerns you have about our customer service levels
You’ll be able to contact your Customer Success Manager DIRECTLY at any time using the contact details that will be provided in your company welcome pack during the on-boarding process.
Our managed IT support service is based on a standard 12 month contract. The first month of your contract is subject to one week’s notice, which is then extended to 3 months notice thereafter.
We never try to tie you into a lengthy service agreement, but we’re happy to provide discounted rates for clients that prefer to sign a longer-term IT Service contract.
We will be more than happy to provide you with client references upon request!
